VP-Operations Service Delivery
- New York, NY
What you'll be doing
- The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders. As a candidate you will be accountable for end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management. Working with various internal teams such as trade processing, pre matching, settlements and margin to process transactions and resolve any exceptions on a timely manner. Respond to and resolve client inquiries on a timely manner. Perform root cause analysis for their respective clients to increase STP and reduce client inquiries. Establish and maintain relationships with high profile hedge fund clients. Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients. Partner with account management teams to help change client behavior where required to remove manual processes. Partner with technology strategy team to help identify internal and external facing technology improvement opportunities. Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader. High level of client service focus. Monitoring & Adhere to daily work flow queues and ensure no TAT miss. Provide operations subject matter expertise to clients where required. Strong time management skills required to meet the internal and external deadlines/cutoffs.
What your background should be
- Strong business knowledge is preferred/added advantage. Strong knowledge of equity and fixed income products. FX and Swaps is a plus. Excellent grasp and understanding of trade lifecycle. Excellent verbal and written communication skills and adept at communicating with all levels of the business and technical parts of the organization. Knowledge of global markets and settlement practices. Operate effectively in a dynamic environment with tight deadlines and can prioritize one own work to achieve them. Strong MS office skills (Excel, PowerPoint, Word).
Required Schooling / Training
- Not Specified
Who is the client company
- The company provides financial services.
- If you are interested in this position, send your resume to firstname.lastname@example.org