Team Leader

Where

Melbourne, FL

What you'll be doing

The successful candidate will be liable for daily performance of a team whose goal is offering accurate timely and professional client service via multiple channels (telephone, correspondence, or mail). Team Leader will lead and motivate team and individual agents to fulfill and exceed required daily performance metrics and measurements. It is the responsibility of the Team Leader to manage oversee evaluate and coach while motivating and building strong relationships with agents, their peers and customer management team. Moreover the person will address questions in accordance with organization policies, case handling, key performance indicators and general inquiries.

What your background should be

3-5 years of customer service experience

Required Schooling / Training

High school diploma/GED

Who is the client company

Designs and delivers high-level business solutions that create and sustain customer loyalty for clients.
If you are interested in this position, send your resume to apply@kochdavis.com