Team Leader


Amherst, NY

What you'll be doing

This position routinely manages two or more full time customer service agents. Responsible for the daily/monthly performance of the customer's account. This involves supervising attrition, absenteeism, delivering performance management documentation at the Customer Service Agent level. Team Leader offers accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. She/he is expected for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process. The person provides training and mentoring for Team Coaches and Team Supervisors when applicable.

What your background should be

12 moths relevant experience

Required Schooling / Training

High school diploma

Who is the client company

Provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service.
If you are interested in this position, send your resume to