Shift Leader Trainee
- Highland, IN
What you'll be doing
- Provides customer service leadership for designated shift and team of employees. Assists in training and coaching employees, helping ensure store positions are staffed to appropriately handle customer service needs. Oversees the point of sale when a customer completes a purchase. Fosters an environment focused on customer service and satisfaction. Helps to ensure that employees follow all company policies and are in compliance with federal, state and local laws. Works in tandem with shift leaders/co-manager to ensure leadership is available to customers and employees at all times. Provides needed assistance in all aspects of store and food operations and holds a key leadership role when the store manager, co-manager or shift leader is not on duty. Helps ensure that all required reports and paperwork, including but not limited to the exceptional customer experience (ECE) worksheet, are completed in a timely fashion. Handles escalated customer concerns and emergencies in absence of the store manager. Seeks appropriate resolution for the situation while observing company guidelines. Maintains a safe environment for all customers and employees.
What your background should be
- The candidate should have retail experience is preferred. Completion of required training program. Excellent communication skills and the ability to research and resolve issues. Good understanding of intra-department functions and store operations. Knowledge of all types of store transactions and related programs. Ability to work as a member of a team. Ability to perform repeated bending, standing, and reaching. Understands, actively demonstrates and promotes the principles of the customer service initiatives.
Required Schooling / Training
- High school or equivalent (GED).
Who is the client company
- Gas-station & convenience-store chain with grab-&-go food, beverages & more.
- If you are interested in this position, send your resume to email@example.com