Service Unit Department Manager (RN)


South San Francisco, CA

What you'll be doing

Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continums, which comply with local, state, and federal requirements. Develops and maintains clinical practice standards, budgets, and staff development. Manages the operations of a large unit or multiple units. Ensures assistants and staff provide the highest quality of care and are in compliance with the nurse practice act, The joint commission, federal, state, and local requirements. Collaborates physicians and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members and internal clients expectations. Acts as patient advocate resolving patient care issues. Designs and evaluates processes to improve systems and patient care results across the continuum of care. Develops and monitors budgets, ongoing staff development and resource allocations. Monitors financial performance, identifies, and implements strategies to reduce costs and improve quality of care/service. Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Develops, implements, and monitors departmental policies and procedures, which support the organizations goals and business objectives, and ensures you are met. Collaborates with physician team leader and department chief in developing the level of patient services and the day-to-day operations of the department. Manages and resolves human resource, labor relations, employee and department safety, and risk management issues.

What your background should be

Minimum five (5) years of nursing experience in management/leadership roles required. Minimum five (5) years of supervisory experience required. Current California RN license required. BLS certification required. ALS, PEARS and/or ACLS certifications may be required for positions in specific departments. Knowledge of nurse practice act, the joint commission, and other local, state, federal regulations. Demonstrated strong interpersonal communication skills. Minimum three (3) years of experience in an outpatient care setting. Experience with ambulatory clinics, adult primary care, extensive customer service, innovative approach, change management skills, and experience implementing large scale projects.

Required Schooling / Training

Graduate of an accredited school of nursing. Bachelor degree in nursing or health related field required, OR four (4) years of experience in a directly related field. (master degree preferred.)

Who is the client company

This is an integrated and the largest managed care organization in the United States.
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