Service Operations Support Manager


Sterling, VA

What you'll be doing

Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service. Conduct informal and formal observations of associates. Communicate expectations and provide feedback to associates. Participate and make recommendations in the screening or hiring and development of associates. Maintain key performance measures. Learn, participate and execute continuous improvement efforts. Assist with the development and execution of production plans. Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system. Provide support to sales, business office and purchasing teams when needed. Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines. Handle customer concerns in a quick, efficient, and friendly manner. Other duties and responsibilities as assigned by the operations manager.

What your background should be

Minimum of 5 years management experience in a complex, fast paced environment. Work through and manage a team to achieve production goals. Read, interpret and transcribe data in order to maintain accurate records. Demonstrate the ability to multi-task. Speak and listen effectively in dealing with customers/associates, both in person and over the phone. Demonstrate above average computer skills with a variety of common and proprietary software.

Required Schooling / Training

Not specified

Who is the client company

This is largest used-car retailer company.
If you are interested in this position, send your resume to