Project Technical Lead


Austin, TX

What you'll be doing

Work directly with the service transition project manager (STPM) to ensure all technical project deliverables are set with accurate requirements and etas. Drive knowledge transfer process and ensure all required sops, run books, and escalation procedures have been captured and deployed. Ensure all required configuration items (CI) have been imported and discovered. Complete required deployment and tuning of monitoring. Configure prioritization and queuing of incidents tickets along with the appropriate support mappings. Configure appropriate thresholds for automatic problem management along with required root-cause analysis procedures.

What your background should be

Minimum 2+ years of experience in project driven work. 5+ years of work experience as IT systems administrator, network engineer, or other L3 support role. Excellent written, verbal communication, and customer skills. Proven extensive technical knowledge with ability to quickly learn new concepts. Critical thinker with a strong attention to detail. Strong technical background, with previous experience in Linux system administration and/or software development and technical architecture. Ability to deal with ambiguity and competing priorities. Ability to present technical issues to non-technical audiences. Ability to operate in a fast paced, evolving and changing environment. Knowledge of ITIL process Framework.

Required Schooling / Training

Not specified

Who is the client company

This is humanizing artificial intelligence with the next generation of its cognitive agent, Amelia.
If you are interested in this position, send your resume to