Patient Relations Coordinator

Where

Fayetteville, NC

What you'll be doing

Follow the new patient experience; make a positive first impression with patients both by phone and in person; answer phones with a smile within the first 3 rings; communicate with patients in a courteous manner while following the call and closing technique procedures according to marketing protocol. Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient. Handle and/or direct patient questions and complaints; know when to escalate and forward to the office leader. Coordinate patient scheduling and flow throughout the day by providing accurate appointment sheets and pulling files of scheduled patients; notify clinical staff of arrivals and needs; schedule appointments in accordance with guidelines based on nature of treatment; follow and track appointments due to no-shows, cancellations and late arrivals; call scheduled patients to confirm appointments. Coordinate with treatment consultant if applicable. Calmly and effectively guide patients by phone through a dental emergency.

What your background should be

One to two years experience working in a professional environment with direct customer contact desired. Strong interpersonal and relationship building skills; work well with others. Excellent written and verbal communication skills. Professionalism and professional image. Strong organization and planning skills; detail oriented. Ability to multi-task in a fast-paced environment. Computer proficiency and ability to learn new software. Conflict resolution and problem solving skills.

Required Schooling / Training

High school diploma or equivalent required.

Who is the client company

This is one of the largest and most progressive dental service management organizations.
If you are interested in this position, send your resume to apply@kochdavis.com