Patient Access Representative


Wichita Falls, TX

What you'll be doing

Ensures that highest possible customer service is delivered to both internal and external customers. Proactively approaches dissatisfied customers and implements customer service recovery measures to satisfy displeased customers. Follows policy and procedures that govern the naming conventions, search practices and notification of changes to the MPI core data elements. Utilizes all systems available to verify information provided by patients or families. Works with utilization review department and physician's offices to ensure that clinical requirements are obtained. Enters all benefits and pre-cert information in the account notes as instructed. Provides efficient documentation of time and person whom talked to when obtaining benefits and pre-certification data. Provides patient or family with information on advanced directives, patient rights, consent for treatment and obtains appropriate signatures. Prepares necessary patient packets and completes charts. Scans insurance cards, patient identification cards and other admitting documents. Quotes patient's co-share responsibility (co-payments, deductibles & out of pocket amounts) to patient, negotiates payment options that lead towards compliance and minimizes collection expenses. Provides assistance applications to all patients with no or inadequate funding. Documents receipts of funds from patient and gives copy to patient at time of transaction. Files receipt of funds in department files. Reconciles petty cash count and reports overage or shortage to supervisor daily. Completes special assignments completely and in a timely manner. Works with management in a positive manner when reporting trouble accounts. Performs all other tasks or responsibilities as necessary.

What your background should be

Clerical skills and background is needed to perform the functions of the job. Must be able to communicate effectively in English, both verbally and in writing. Admitting, insurance, collections and medical terminology are helpful. Clerical abilities (typing, spelling, and communication). Previous admitting or registration experience is helpful and desired. Past collection and insurance experience is desired. Must type 40 wpm and good clerical, communication, spelling and public relation skills are required. Requires the use of office equipment, such as computer terminals, telephones, copiers, 10 key calculators and other various office equipment. Having patience and understanding is a must. Flexible hours or scheduled according to needs of the department. Ability to work under pressure and stress.

Required Schooling / Training

High school diploma or GED.

Who is the client company

Concern about hospital & health care services.
If you are interested in this position, send your resume to