Ops Supervisor Hauling


Bloomington, IN

What you'll be doing

Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Provide service to all customers that meet or exceeds customer expectations with regard to the entire customer experience. Understand missed pickup goals and meet or exceed expectations related to those goals. Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. Interact with customers to solve and rectify any issues and improve the overall customer experience. Serve as a positive representative of the company to drive customer satisfaction and loyalty to the company. Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. Lead drivers to exceed productivity goals and expectations for all routes. Create, modify and improve routes to maximize density and improve efficiency. Reduce route hours to the extent possible with techniques such as service conversions and container upsizing. Perform other job related duties as needed or assigned.

What your background should be

Required Schooling / Training

High school diploma or GED required. Bachelor degree in a business related field preferred.

Who is the client company

This company provides reliable and responsible recycling and waste disposal services.
If you are interested in this position, send your resume to apply@kochdavis.com