Operations Representative


Scranton, PA

What you'll be doing

Ensures quality service and effective and efficient operations support for external and internal customers or clients. Decisions have some impact on internal and external customer relationship. Will be responsible for initiating and verifying customer wire transfers. Processes transactions in one or more of the companies internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include basic level reporting, call center support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR or image, float, lock box, remittance, ATM deposit and performing other support operations functions as required. Maintains internal operational and financial controls and ensures meet bank standards. Ensures quality service and effective and efficient operations support for the assigned areas internal business partners or external customers or clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built in checks and balances.

What your background should be

Strong customer service background. Excellent typing skills speed and accuracy. Excellent listening skills and telephone etiquette. Excellent verbal and written communication skills. Basic PC skills, MS Outlook, Word, Excel and communicator. Ability to multi task using various bank systems. Ability to meet the department productivity standards. Must be able to work 40 hours per week in a rotating work schedule between the hours of 8:00 am and 6:00 pm. Ability to work in a high volume environment. Must be detailed oriented and be able to work independently, possess good oral and written communication skills and have previous customer service experience. Occasional evening and weekend overtime.

Required Schooling / Training

Not specified

Who is the client company

This is an American multinational banking and financial services corporation.
If you are interested in this position, send your resume to apply@kochdavis.com