Operations Manager


Houston, TX

What you'll be doing

Ensure that all performance issues and other issues within gym, are addressed in an appropriate and timely manner. Promote a customer service approach within gym in Houston by investigating complaints or issues of poor customer care, both timely and efficiently. Budget and schedule front desk and staff coverage. Ensure that all front desk systems are followed such as proper member check in, telephone inquiry, guest registration, cash handling, delinquent account procedures, account change requests, travel or guest passes serves as liaison with corporate for customer service and assist general manager with member or operational issues. Responsible for the control of cash drawer and daily cash deposit. Manage and support retail, concession and tanning sales and promotions orders all concessions, office supplies while maintaining budget. Conduct daily and month end inventories. Responsible for completing all new hire or HR paperwork processes payroll, manages and maintains.

What your background should be

Ability to train and develop employees on a variety of company systems. Possess good leadership and team building abilities. Excellent communication, organization and customer service skills. Ability to handle challenging customer service with patience, tact and professionalism. Must have high level of professionalism, honesty, integrity and work ethic. Current CPR certification.

Required Schooling / Training

Not specified

Who is the client company

This is an American chain of international co-ed fitness centers.
If you are interested in this position, send your resume to apply@kochdavis.com