MasterCuts Assistant Manager
- Hanover, MA
What you'll be doing
- Market the salon and grow the business. Utilize existing business building tools and programs to increase sales, increase customer count and retain customers. Meet or exceed minimum productivity requirements as established by the company. Promote and sell services and products, including recommending and selling additional services or retail products which will enhance and improve the customers image or contribute to the customers satisfaction with services performed. Coordinate promotional sales displays as directed by the company using the ShopTalk. Develop and maintain local business relationships. Maintain professional appearance and a positive attitude. Provide exceptional customer service. Understand the needs of customers; handle and resolve customer service issues to maintain customer loyalty. Conduct quality consultations by suggesting hairstyles according to physical features of the customer, current styles or from the customers instructions. Communicate to the customer a clear understanding of the pricing before services are performed. Display a sound understanding and perform all available services in a competent, efficient and professional manner. Coach and develop the team through existing customer service training programs. Establish and maintain a positive working relationship with peers, salon personnel and home office personnel, as well as landlords, property managers, licensors and beauty schools. Manage and control expenses. Create weekly salon schedules and direct changes using available scheduling and forecasting tools to ensure acceptable wait times and achieve payroll goals. Correctly charge for services rendered and products purchased, including proper discounting according to company policy. Effective control of salon operating costs such as supply and retail inventory, utilities and maintenance costs. Audit salon to ensure employees charge correctly for services and products. Ensure timely bank deposits are made. Work with supervisor, loss prevention and law enforcement to recover assets.
What your background should be
- Ability to work a minimum of 35 hours per week on a flexible schedule, including nights and weekends. Occasional overtime may be required. Valid current cosmetology license, to include a manager license as required by local (or state or provincial) cosmetology regulation. Position may require the stylist to work alone in the salon. Ability to work in a dynamic salon environment. Good time management skills, good judgment and the ability to multi-task. Strong leadership qualities, motivated and respected; with a demonstrated ability to supervise and coach. Well-developed interpersonal skills to communicate effectively with subordinates, peers, supervisors and clients. Ability to read, digest and analyze various reports. Mathematical skills to accurately compute and complete required functions. Computer knowledge including, but not limited to, point-of-sale system.
Required Schooling / Training
- Not specified
Who is the client company
- The client company is the largest hair salon chain in the world.
- If you are interested in this position, send your resume to email@example.com