Manager, Service


Miami, FL

What you'll be doing

Design and deliver services built on the service now platform. Work with clients to assess current state processes and tools, define service now requirements and develop and configure the service now platform. Support the team responsible for the implementation and administration of the service now installation including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and supporting quality assurance teams. Responsible for leveraging knowledge and experience to deliver end-to-end solutions for company clients within service now which includes architecting technical implementations of IT and business processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating the efforts of one to two staff administrators. Provide expert-level support and technical mentoring, assist customers with proof-of-concept activities, and lead practice build efforts to include development of practice intellectual property (IP).

What your background should be

Five years of experience in SaaS software configuration and development using web services and simple object access protocol, XML/RPC, and AJAX. Functional knowledge and implementation experience of IT service management (ITSM) frameworks and ITIL v3/2011 foundation certificate. Demonstrated project execution skills and experience working directly with customers and clients.

Required Schooling / Training

Who is the client company

Concern about advisory tax and auditing services.
If you are interested in this position, send your resume to