Manager of Clinical Care Management


Charlotte, NC

What you'll be doing

Oversees the day to day operations of clinical care coordination team, outcomes managers, clinical care coordinators, social workers. Accountable for scheduling day to day supervision and the performance appraisal process for clinical care coordination staff. Supervises, coaches and mentors staff to ensure the achievement of department goals and objectives. Collaborates with the case management team to assist patients with benefits/resource management. Communicates as needed, with patients to ensure understanding of third-party payor guidelines. Directs effective delivery of services with the multidisciplinary team through patient care conferences and discharge planning activities. Collaborates and mentors members of the health care team regarding the plan of care or variance in plan implementation or outcome and documents finding in patient record. Participates in the initiation, development and maintenance of clinical pathways/protocols and other population-based programs, facilitating collaboration and consensus of multidisciplinary teams throughout the process. Collects and analyzes patient care data, fiscal data, clinical and outcome data relevant to target case type to promote quality and fiscal improvement. Identifies and plans strategies to reduce length of stay and resource consumption within the high-risk case management population. Works in collaboration with physicians and appropriate health care providers for revisions, as needed. Formulates, implements and evaluates strategies for specialized staff education as it relates to patient care, case management and clinical pathways/protocols.

What your background should be

Minimum 2 years healthcare management experience is required. Basic life support for healthcare provider (BLS HCP) from AHA.

Required Schooling / Training

Bachelor degree required; master degree preferred.

Who is the client company

Concern about hospital & health care services.
If you are interested in this position, send your resume to