Licensed Dental Assistant
- Edina, MN
What you'll be doing
- The application consultant is responsible for implementing company products in customer environments such as multiple locations and/or departments in a hardware/software, multi-vendor or multi-protocol environments. The successful candidate will utilize the defined implementation process to meet the established implementation milestones and targeted completion dates. The successful candidate will work in a team environment to implement and support products that company sells to its customers, and will work closely with the company project managers to complete tasks delegated by the project managers toward completing system implementations. Other responsibilities will include the following customer/site related tasks: using professional concepts, implement software in various environments. Perform business rule analysis. Configure software applications. Understand and configure software interfacing products. Follow practices and procedures in analyzing a variety of business situations or data requiring a review of a variety of factors. Provide knowledge transfer for customers. Analyze enhanced requirements and creating process documentation, diagrams and feature specifications. Advise customers on system configuration, industry specific features and system processes and procedures. Work closely with company resources on new client implementation, upgrade, and change order projects. Proactively consult on best practice methodology to ensure client success. Comfortable presenting in front of client audiences over the web as well as the phone. Drive all client system requirements and collaborate with client and company resources for project related decisions. Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations. Research application questions by setting up scenarios and testing the application. Analyzing customer configurations and thinking out of the box to resolve and or work around set up issues. Provide significant transfer of company product knowledge to company customer. Developing and documenting best practices. Providing training for the customer support team.
What your background should be
- Excellent customer service skills. Minimum of 3 years experience working with client/server and/or web based technologies. Minimum 3 years of experience working with SQL relational database management systems. Excellent oral and written communication skills. Experience implementing payroll or HRIS systems (in-house payroll or HRIS experience a plus). Minimum 5 years of experience working with SQL relational databases management systems preferred. Strong knowledge of SQL scripting. Excellent technical understanding of operating systems, networking technologies, software applications and communication protocols. Microsoft certified system engineering certificate a plus.
Required Schooling / Training
- Not specified
Who is the client company
- This is a multi-national workforce management software and services company.
- If you are interested in this position, send your resume to email@example.com