IT Support Specialist

Where

Columbus, OH

What you'll be doing

Responsible for troubleshooting/resolving/referring computer hardware/software problems, telecommunication problems, monitoring problem/repair resolution and colleague follow-up. Resolve problems immediately, but sometimes problems are assigned to second level support. May involve use of problem management database and service desk systems. Assign personnel to various operations and direct their activities, reviews and evaluate their work and prepares performance reports. Responsible for making sure that all service desk staff are trained and kept up-to-date on the latest banking standard applications and procedures. Coordinate the daily operations of the service desk that provides telephone and correspondence support the staff who are reporting problems encountered while utilizing the computing and telecommunications environment associated with the bank. Provide direct, first-line telephone support staffs who is reporting problems encountered while utilizing the computing environment associated with the bank.

What your background should be

5 years of experience in customer service field. Prior supervisor experience. Must possess excellent communications and telephone skills. Prior experience in a direct customer service role is preferable. Working knowledge of computing environments, skills, PC and computer terminology, computing technologies, PC operating systems and applications, etc, is also required.

Required Schooling / Training

Bachelor degree

Who is the client company

This is a full service banking provider.
If you are interested in this position, send your resume to apply@kochdavis.com