International Medical Assistance Coordinator


Towson, MD

What you'll be doing

Manages individual cases/projects for a diverse group of clients with varying and sometimes complex needs. Takes action to assure customer needs and expectations are met. Manages most complex and challenging cases/projects. Documents case work in customer relationship management system. Provides mentoring to less experienced staff and is involved with leadership responsibilities. Performs duties assigned by management; assess need of customer and develop resolution for emergency and non-emergency medical situations. Provides technical expertise, problem triage, instructions or general non-sales customer support. Provides explanations and interpretations within area of expertise.

What your background should be

1+ years customer service experience. Must be flexible to work any shift 24 hours per day, 7 days per week, and 365 days per year. Intermediate in MS Word, Excel and Outlook.

Required Schooling / Training

High school diploma/GED degree required.

Who is the client company

Healthcare services provider company.
If you are interested in this position, send your resume to