Insurance Customer Service


Charlotte, NC

What you'll be doing

The candidate will responsible for performance management, performance assessment and employee development of assigned insurance service or staff team members. Achieve established individual and team goals regarding new business sales, membership sales metrics, call metrics, quality assurance and NPS. Submit weekly status reports to leadership team regarding department metrics and provide input to drive continuous improvement. Collaborate with service department manager and other insurance service team leaders to execute monthly and annual service business plan and objectives. Analyze and customize insurance programs to suit individual customers, often covering a variety of risks. Provide support, ongoing feedback, coaching and training to employees.

What your background should be

3+ years insurance experience required. Knowledge of current insurance industry best practices, regulatory requirements, and risk management. Proficient in software programs such as Microsoft Excel, Powerpoint, One Note, and Word. Self-motivated to achieve success and ability to lead others to drive results. Strong ability to effectively build relationships with customer and assigned team. Strong verbal and interpersonal communication skills and negotiation skills preferred.

Required Schooling / Training

Bachelor degree.

Who is the client company

A federation of not for profit member service motor clubs that provides roadside assistance and others services to its members.
If you are interested in this position, send your resume to