Help Desk Specialist

Where

Oklahoma City, OK

What you'll be doing

Resets user passwords, provides desktop support and specialized applications support. Monitors computer systems and operations, as assigned. Promptly answers help desk phones. Provides periodic remote control support. Adheres to standard procedure documentation. Train up other team members as to CSC support procedures. Troubleshoots and resolves issues by applying effective, investigative methods and service desk troubleshooting procedures. Performs problem diagnosis, problem recognition, research, isolation and resolution. Takes action to resolve complex events without delay. Escalates highly complex events to next level of support. Responsible for helping others and providing regular guidance on an as-needed basis. Plans daily activities within the guidelines of company policy, job description and supervisor instruction in such a way as to maximize personal output.

What your background should be

Minimum one (1) year related experience, or high school diploma or GED and minimum of three (3) years related experience in a technical support role. Working knowledge of ITIL standards in relation to the ITSM service desk software tool. Quick learner with ability to work in a fast-paced, stressful environment. Ability to be reliable and punctual. Excellent communications skills (both oral and written) with fluency in the English language (other languages welcome).

Required Schooling / Training

Associates degree.

Who is the client company

This is a federally chartered corporation.
If you are interested in this position, send your resume to apply@kochdavis.com