Guest Services Manager
- Midland, TX
What you'll be doing
- Assists general manager and assistant general manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. Ensures that all brand standards are being maintained in each area of the property. Ensures all team members meet or exceed all brand requirements. Oversees the operation of all property departments. Ensures a viable key control program is in place. Extends professionalism and courtesy to employees at all times. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists/teaches team managers scheduling against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. Sets clear performance expectations with general manager. Assists team supervisors with constructive coaching and counseling. Solicits feedback for continuous improvement.
What your background should be
- Previous hotel guest service experience required. Extends professionalism and courtesy to guests at all times. Motivates and encourages staff to solve guests and employee related concerns. Excellent customer service by being readily available/approachable for all guests.
Required Schooling / Training
- Not specified
Who is the client company
- This is a chain of upscale, mid-priced hotels.
- If you are interested in this position, send your resume to firstname.lastname@example.org