Guest Service Representative
- Tallahassee, FL
What you'll be doing
- Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services and hours of operation and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
What your background should be
- The applicant should have experience in related field. Must have multi-tasking ability. Must have communication skills. Basic knowledge in computer. Advanced in Microsoft suits Word, Excel, PowerPoint.
Required Schooling / Training
- Not specified
Who is the client company
- This is an American diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
- If you are interested in this position, send your resume to firstname.lastname@example.org