Front Desk Manager
- Dania Beach, FL
What you'll be doing
- Smile and continuously project a helpful attitude. Provide the highest quality of service to the customer at all times. Stay current on all emergency procedures and acts accordingly. Greet and register guests and provide room assignments, accommodating special requests whenever possible. Assist in the pre-registration and blocking of reservations. Handle guest check-ins and check-outs efficiently, in a friendly and professional manner. Provide information to all guests in a courteous and informative manner. Handle lost and found by taking relevant messages and completing lost and found form and directing to proper department. Communicate with incoming shift by logging pertinent information in the front office log. Ensure that all cash, checks and miscellaneous departments are in balance at the end of each shift. Complete appropriate shift checklist daily. Keep housekeeping informed of any special requests (per hot sheet), late checkouts and special need areas in the hotel. Answer transfers, recalls and all incoming calls in a timely and friendly manner. Receive and transmit mail, phone calls and written messages for guests (in absence of voice mail system). Answer inquires pertaining to hotel services, shopping, dining, entertainment and travel directions. Assist guests in obtaining information. Call airlines, rent-a-car, companies, etc. Post room charges, food and beverage charges, phone charges and compute guest bills using PMS. Collect payments and make changes for hotel guests following all handling procedures as required. Ensure adequate key cards are available for assignment of guestrooms. Attend to special service requests including securing of guest valuables in safety deposit boxes. Assure that complimentary amenities are delivered to VIP at the time required. Promote repeat business by offering to take future reservations upon checkout and by providing recommendations for alternate companies products or services. Maintain a log of items borrowed from the front desk and deliver items when necessary, i.e. Irons or ironing boards, blow dryers. Keep the front office area neat, clean and free of safety hazards. Maintain knowledge of the hotel, hotel staff, hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts, hotel credit and check cashing policies and procedures and know how to handle each. Responsible for proper telephone etiquette. Develop a thorough knowledge of the hotel's PMS. Wear proper uniform and name tag at all times in accordance with the standards of appearance. Contribute to and support the hospitality programs and training seminars to ensure success. Continue to practice skills taught. Attend monthly front office meetings. Perform all other duties as assigned by management.
What your background should be
- Two years experience in a customer-facing role (ideally hotel front office). Strong communication skills (verbal and written). Strong computer and internet skills. Neat, clean and professional appearance. Organized and detail oriented. Professionalism beyond reproach. Pleasant and helpful demeanor. Outstanding moral, ethical character. Fluent English-speaking and writing skills. Physical stamina to stand on feet throughout shift. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy. Be aware of new potential sales contacts through guest interaction and report the information to the sales department.
Required Schooling / Training
- High school diploma.
Who is the client company
- This is a premier hotel management company.
- If you are interested in this position, send your resume to firstname.lastname@example.org