Customer Support Analyst / Operator - IT


Lakeland, FL

What you'll be doing

Candidate will be responsible for assisting store and corporate personnel with hardware and software application problems over the phone. Develop and implement initiatives to improve customer services. Monitoring for system and software application alerts and identify appropriate actions and taking appropriate actions when and where needed, and resolving problems for computer systems which require interacting with service vendors and other information systems associates. Maintain broad knowledge about companies products and services.

What your background should be

Strong analytical and problem-solving skills with attention to detail. Ability to handle stressful situations in a professional manner. Professional telephone etiquette. Ability to work in a fast-paced environment. Ability to manage multiple tasks. Ability to handle a high volume of work accurately with frequent interruptions. Excellent verbal and written communications skills. Ability to work varying shifts and weekends. Excellent attendance and punctuality record. Good human relation skills (the ability to work well with others and to be a team member). Enthusiasm, initiative, pride in work and a commitment to publix and copmany mission. Preferred if prior working experience with one or more of the following systems: Windows operating systems-retalix storeline POS / office staff or accounting-oasis-chaintrack-DSD receiving-enterprise pharmacy.

Required Schooling / Training

Not specified.

Who is the client company

The company is one of the largest and fastest-growing employee-owned supermarket chain in the United States
If you are interested in this position, send your resume to