Customer Support Analyst

Where

Birmingham, AL

What you'll be doing

Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner. Documents call activity and documents results promptly. Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction. Attends training classes, initiates self-training, participates in CBTs and demonstrates application of knowledge and skills gained. Demonstrates thorough understanding of company systems, clinical and imaging products, and their interaction with operating systems and environments. Proactively pursues projects within the support team to enhance company business and customer service levels. Demonstrates initiative to constantly increase knowledge and skills in products they are assigned. Performs other duties as assigned.

What your background should be

Some previous experience in a professional setting or business-related training in a customer service environment preferred, but not required. Healthcare industry experience (medical billing, clinical workflow, etc.) is preferred. Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills. Excellent customer service skills. Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision. Ability to demonstrate detailed knowledge of specific product or O/S skills.

Required Schooling / Training

BA degree.

Who is the client company

This is a privately owned vendor of health information technology including integrated electronic health record, practice management and revenue cycle management solutions company.
If you are interested in this position, send your resume to apply@kochdavis.com