Customer Service Specialist
- Jacksonville, FL
What you'll be doing
- Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions. Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements. Consult, sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that meet their needs. Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc; ultimately ensure property appearance is safe and welcoming. Work in one or more locations, independently or with another manager. Manage, verify, balance cash drawer; prepare and make daily deposits. Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent. Work closely with district manager to receive training and coaching when needed, striving to exceed all company expectations.
What your background should be
- Minimum one year of customer service and sales experience is required. Energetic, outgoing, customer oriented personality. Strong communication, interpersonal and problem resolution skills. Detail oriented with strong organizational and time management skills. Some knowledge of computers in a windows environment.
Required Schooling / Training
- Not specified
Who is the client company
- This is an international self storage company.
- If you are interested in this position, send your resume to firstname.lastname@example.org