Customer Service Representative

Where

New Haven, CT

What you'll be doing

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Seeks, understands and responds to the needs and expectations of internal and external customers. Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

What your background should be

Proficient in all basic customer service areas performs some but not all types of moderately complex function. Must be able to successfully perform all the duties. 3 to 5 years of anthem experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Medicare experience preferred.

Required Schooling / Training

High school diploma.

Who is the client company

The client company is working to transform health care with trusted and caring solutions.
If you are interested in this position, send your resume to apply@kochdavis.com