Customer Service Representative

Where

Phoenix, AZ

What you'll be doing

Communicate via inbound and outbound telephone calls with consumers. Provide prompt resolution to customer inquiries by providing appropriate and accurate information, using the highest quality customer service standards. Accurately document and update records in required systems. Follow up in a timely manner to ensure customer satisfaction. Understand all programs, systems, and procedures necessary to perform job effectively. Where applicable, communicate with customer to resolve any account questions or inquiries. When requested and appropriate, up-sell and cross-sell products or services to customers. Communicate feedback and progress to management. Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and calls through the appropriate channel to management. Knowledge, understanding, and compliance with all applicable federal, state, and local laws and regulations as directed by management or during training. Knowledge, understanding, and compliance with the company's policies and procedures. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management.

What your background should be

Previous customer service and call center experience preferred. Bi-lingual (Spanish) a plus. Ability to maintain the highest level of confidentiality. Proficient personal computer skills, including Microsoft office. Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to work in a multi-tasked environment. Ability to prioritize and organize work. Ability to adapt to a flexible schedule.

Required Schooling / Training

High school diploma.

Who is the client company

Concern about customer services.
If you are interested in this position, send your resume to apply@kochdavis.com