Customer Service Manager


Montclair, CA

What you'll be doing

Provide outstanding customer service by helping customer understand their need, recommend storage solution and help them acquire the needed product solution. Assist reservation and walk in customer (both in person and on the phone) in renting storage unit, understand the lease term, fee and insurance and complete lease agreement. Consult, sell and up sell to customer merchandise such as box, tape and other appropriate product that meet their need. Ensure the appearance of the property is customer ready by cleaning unit, sweep, mop, remove debris, wipe window, etc ultimately ensure property appearance is safe and welcoming. Work in one or more location, independently or with another manager. Manage, verify, balance cash drawer; prepare and make daily deposit. Conduct a daily physical storage unit inspection confirm inventory availability and ensure each unit is secure or ready to rent. Work closely with district manager to receive train and coach when needed, strive to exceed all company expectation.

What your background should be

Minimum one year of customer service or sales experience. Energetic, outgoing, customer oriented personality. Strong communication, interpersonal and problem resolution skills. Detail oriented with strong organizational and time management skills. Some knowledge of computers in a windows environment. Valid driving license with access to reliable transportation used during the work day. Willingness to work in multiple locations. Ability and willingness to perform light cleaning and maintenance such as sweeping, mopping, wiping windows, etc. Willing to submit to a pre employment background check.

Required Schooling / Training

Not specified

Who is the client company

This is an American international self storage company.
If you are interested in this position, send your resume to