Customer Service Associate (Bilingual-Japanese/English)

Where

Brea, CA

What you'll be doing

Handle requests from customers for deposit related activities such as the opening of new accounts and time deposits, wire transfers, stop payments, issuance of cashier's checks, foreign drafts and problem resolution. Respond to and resolve customer inquiries regarding deposit products, account analysis, service charges, and cash management services. Resolve routine problems of limited scope and complexity following established policies and procedures. Work with bank and regulatory policies and procedures that are associated with bank products and services. Coordinate with various bank departments in the identification and resolution of operational issues. Review credit report, gather information, recommend items to be returned or paid, and inform account officers of any OD, NSF, or UCF situation. On a daily basis, need to read, translate, and write in the Japanese and English languages. Work with Microsoft and bank applications (Word, Excel, OASIS, lotus notes, RUMBA, CCRTS) on a daily basis.

What your background should be

1+ year of demonstrated business experience and knowledge experience with customer service within a call center or banking environment, that can communicate (verbal and written) and use interpersonal skills in both English and Japanese required. 1+ year of demonstrating basic knowledge and understanding of banking deposit account products and services required. 1+ year of demonstrating previous experience in working in a role that requires a high level of accuracy and flexibility in work assignments, producing a high volume of work in a timely manner, never sacrificing quality of work for quantity of work required. 1+ years of demonstrating business experience and knowledge of computer skills, Microsoft (Word and Excel) required. 1+ years of demonstrating business experience and knowledge of bank applications (OASIS, Rumba, Lotus Notes, and CCRTS) preferred.

Required Schooling / Training

Not specified

Who is the client company

This is a multinational bank company, which provides banking and financial services.
If you are interested in this position, send your resume to apply@kochdavis.com