Customer Service Agent


Fort Walton Beach, FL

What you'll be doing

The candidate is responsible for answering all after-hour calls on the check-in/emergency phone lines. Handle all complaints and problems from guests, consult with property managers as needed, plan and implement a solution to solve the guests concerns. Take necessary actions to satisfy the guest, including but not limited to, discounts, relocations, and complimentary accommodations. File a shift report to the operations and reservations departments regarding the details of the call and the outcome, including instructions for the property, and any other follow-up necessary.

What your background should be

Required Schooling / Training

Not specified

Who is the client company

This is hotel and resort chain based in the United States.
If you are interested in this position, send your resume to