Customer Service Agent

Where

Fort Walton Beach, FL

What you'll be doing

The candidate is responsible for answering all after-hour calls on the check-in/emergency phone lines. Handle all complaints and problems from guests, consult with property managers as needed, plan and implement a solution to solve the guests concerns. Take necessary actions to satisfy the guest, including but not limited to, discounts, relocations, and complimentary accommodations. File a shift report to the operations and reservations departments regarding the details of the call and the outcome, including instructions for the property, and any other follow-up necessary.

What your background should be

Required Schooling / Training

Not specified

Who is the client company

This is hotel and resort chain based in the United States.
If you are interested in this position, send your resume to apply@kochdavis.com