Crisis Team Manager


Pleasantville, NY

What you'll be doing

Create a safe, structured environment that provide a warm and welcoming atmosphere for youth, staff, parents, families and volunteers. Provide bi-weekly supervision to crisis team. Complete schedules for crisis or transportation staff, finding coverage when necessary. Perform daily administrator on duty responsibilities ensuring resident safety, adherence to regulations and staff participation. Proactively assess crisis situations, develop crisis intervention plans and delegate tasks as needed. Utilize sanctuary and TCI tenets to provide for the emotional, mental and physical safety of residents as well as children assigned to safe spaces program. When necessary, communicate and collaborate with campus wide administrator on duty in regards to crisis response for the Westchester campus. Maintain a safe spaces program that incorporates safety, structure, recreation, therapeutic milieu and allows for behavioral and clinical treatment while not only in the program, but also throughout transitions. Ensure that the youth in safe spaces program environment in which stay is kept clean and orderly in accordance with agency and OCFS standards. Manage and ensure completion of appropriate documentation including, but not limited to CARE reports, safe space logs and safe space log book. Utilize a multidisciplinary approach, establishing effective, collaborative relationships with administrative, milieu, health center and mental health staff as well as PIP teams, to address the needs of youth both proactively and during times of crisis. Participate in conferences, including but not limited to task force and focus groups related to the development of an enhanced safe space program as well as the safety and well-being of the program and campus at large, planning and services, briefings and crisis deconstruction.

What your background should be

2 to 5 years milieu experience. Knowledge of residential, health care systems and programming. Effective communication skills with residents and families. TCI trained, currently certified. Valid New York state driving license. Must be able to exchange accurate information in these situations. Computer literacy (specifically in all Microsoft programs). Team player with solid planning, organization and follow-up skills. Excellent communication, interpersonal and writing skills; pays close attention to detail and has flexibility. Bilingual or Spanish preferred.

Required Schooling / Training

High school diploma. AA or BA with experience preferred.

Who is the client company

This is a non-profit, non-sectarian, multi-cultural child and family service agency with adoption, foster care, early childhood and education programs.
If you are interested in this position, send your resume to