- Anchorage, AK
What you'll be doing
- Develop strong knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Develop understanding of state and federal regulations governing collection practices. Knowledgeable of how to interpret and document information from various sources within the company's computer systems. Use auto-dial system to initiate customer contact and determine reason for delinquency. Evaluate customers' financial situations and negotiates terms of repayment to bring account current. May be responsible for skip tracing and collateral analysis. Refer more complex issues to higher level Collections staff.
What your background should be
- Minimum 6+ months of experience in a direct customer contact, service, collections or sales environment. 2+ years military experience. Ability to maintain professional etiquette under pressure. Effective time management skills. Strong typing ability. Demonstrated ability to work independently and in a team environment. Working knowledge of MS Office products. Ability to multi-task.
Required Schooling / Training
- AA/AS or higher degree.
Who is the client company
- This is an American multinational banking and financial services holding company.
- If you are interested in this position, send your resume to firstname.lastname@example.org