- Warwick, RI
What you'll be doing
- Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques. Adhere to policy and compliance guidelines regarding security of customer information. Includes local, state and federal laws. Adhere to system documentation, policies and procedures to ensure accurate operational reporting. Review account status, advice customer of current status, and request additional information as needed on inbound/outbound calls. Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business. Insure operational goals are met as set by department standards. Achieve a quality score as set by department standards. Adheres to provided schedule. Determine account status based on system of record.
What your background should be
- Knowledge of fair dept collection practices. Excellent oral communications; counselling and persuasion skills. Math aptitude. Familiarity with the usage of a predictive dialler and automatic call distributor. Maintain composure under pressure and in confrontational situations with customer. Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude. Make independent decisions and exercise sound judgement.
Required Schooling / Training
- Not specified
Who is the client company
- This is an American financial services corporation.
- If you are interested in this position, send your resume to firstname.lastname@example.org