Clinical Administrative Coordinator
- Richardson, TX
What you'll be doing
- Clinical Administrative Coordinator has a serious responsibility to make every contact informative, productive, positive, and memorable care. Employees in this position include those responsible for initial triage of members, Administrative Intake of members or managing the Admission/discharge information post-notification, and working with hospitals and the Clinical team. Function includes managing Incoming calls, managing requests for services from Providers/members, providing information on available Network services and transferring members as appropriate to Clinical staff. Also manages the Referrals process, processes Incoming and Outgoing Referrals, and Prior Authorizations. This function also includes Intake, Notification and Census roles. Entering notifications and provider status of an existing notification and determining if notification is required and completing notification wizard, along with ICD-9 and CPT Coding. Provide excellent customer service to both providers and enrollees, constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance.
What your background should be
- 2+ years of Customer Service experience analyzing and solving Customer issues, OR 1+ year of experience in an Office environment using the telephone and computer as the primary instruments to perform job duties. Basic or higher level of proficiency with Microsoft Office and the ability to learn new systems, as needed. Typing skills of 40 WPM with a high level of accuracy. Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, and long periods of close vision looking at a computer monitor. Service center environment with moderate noise level due to representatives talking, computers, printers and floor activity.
Required Schooling / Training
- High School Diploma/GED.
Who is the client company
- This is a diversified managed health care company.
- If you are interested in this position, send your resume to firstname.lastname@example.org