Client Service Associate
- Boston, MA
What you'll be doing
- Utilize customer relationship management process to create custom gift product presentations for clients during telephone sales calls; using a consultative approach to build rapport and present key selling points while focusing on the customer needs. Effectively uphold the service standards of company by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely deliveries. Work closely with company special services team to provide a wide range of floral services for company wide range of clientele follow-up inquiries to select clients to ensure 100% satisfaction. Identify future sales opportunities from day to day calls and maximize leads.
What your background should be
- Previous experience in hospitality and/or customer service is preferred. Exemplary verbal communication and interpersonal skills. Ability to efficiently and professionally meet client needs, while balancing the needs of the company. Excellent grammar and spelling skills, combined with strong attention to detail. Ability to work independently, listen attentively and respond effectively to concerns, combined with exceptional follow-through skills. Enthusiasm the floral industry and a passion for great design. Computer proficiency and ability to multi task between programs.
Required Schooling / Training
- Not specified
Who is the client company
- This is a family-owned floral retail shops and designer company.
- If you are interested in this position, send your resume to firstname.lastname@example.org