Client Care Coordinator
- Round Rock, TX
What you'll be doing
- The client company is currently looking for a client care coordinator. This successful position will perform a variety of duties in the area of client services. Applicant primary responsibilities are conduct care consultations with prospective clients, develop and maintain positive relationships with all clients through quality assurance visits, phone calls, cards, and special events. The incumbent is also responsible for field new client inquires over the phone in a knowledgeable manner. S/he counsel caregivers on quality concerns after visiting clients. This position monitor, mediate, and log both client and caregiver activity. Follow up on caregiver assignments and client service. This role will conduct client/caregiver introductions as scheduled. S/he will enter and maintain accurate client and caregiver records. Participate in quarterly caregiver meetings.
What your background should be
- The successful candidate should have computer literate with windows experience and mastery. S/he should be able to effectively communicate English, both orally and written. Incumbent must be a U.S. citizen and should have valid Texas driving license. Interaction with staff, clients, and care providers requires exceptional communication and organization skills. Candidate needs to enjoy working in a fast-paced team oriented environment. Scheduling/staffing and/or management experience preferred.
Required Schooling / Training
- Not specified.
Who is the client company
- This is one of the trusted sources of non-medical services and home care for seniors by providing a home caregiver.
- If you are interested in this position, send your resume to firstname.lastname@example.org