Children's Lead Bookseller

Where

Norman, OK

What you'll be doing

Provide world class customer service by delivering the four core service principle. Put the book in the customer hand, offer to order, offer the member program and fast cashiering. Greet and establish rapport with customer, engaging them in conversation about all company product and service. Ask question to identify the customer need, providing recommendation using expert knowledge of the specialty area that connect the customer with the right solution or product. Share technical knowledge and enthusiasm about all digital product and service, providing a personalized experience to multiple customer at the same time. Respond to customer concern and question and wrap up the sale. Recognize trend and communicate in stock position to management by shortlisting local interest and top performing title and product. Ensure that product are put on the selling floor when received, identifying, organizing, shelving and zoning in accordance with integrated store operation (ISO), visual merchandising standard (VMS) and shelving guideline. Recover the selling floor during each shift, including but not necessarily limited to gathering and picking up item, straightening bookcase, maintaining table in the cafe, helping to maintain restroom cleanliness and performing other store housekeeping task as required. Support all children event in the store, including but not limited to author event, story time and corporate sponsored program. Assist in any area of the store when necessary; including but not limited to receiving, cash wrap, cafe and specialty area. Protect company asset by adhering to all inventory and loss prevention standard; properly completing weekly cycle count and inventory. Help orient and train new bookseller, ensuring a smooth acclimation to the store and book selling culture. Act with integrity and trust, promoting book selling culture and core value.

What your background should be

Ability to sell and share product knowledge with customers and booksellers, contributing to the overall success of the store. Ability to relate easily to others, building rapport and collaborative relationships with the store team and customers. Able to speak with all customers and enjoy working with people. Patient, tolerant and effective at listening to and checking with others before acting. Cooperative team player who easily gains the trust and support of peer. Ability to comfort in a changing environment, with multitasking, with learning new systems and processes and with assisting in all areas of the store.

Required Schooling / Training

Not specified

Who is the client company

The client company is the largest retail bookseller in the United States and a leading retailer of content, digital media and educational products in the country.
If you are interested in this position, send your resume to apply@kochdavis.com