Catastrophe Claims Support Management

Where

Irving, TX

What you'll be doing

The individual support the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of claim, discipline, claims service area (CSA) or company business objectives. The individual develop strategies to achieve set employee performance levels and the expert execution of claim processes. At this level, the individual is learning how to manage a team of employees and gaining experience in motivating employees to perform their jobs to the best of their abilities. The individual monitor staffing levels and workloads, provides coaching and mentoring and participates in performance reviews. Deliver compassionate service that is fast, fair, and easy, to ensure customer retention. Create an environment of highly engaged employees who create highly satisfied customers. Identify issues and potential solutions on all aspects of the claims business.

What your background should be

Minimum 2 years of leadership experience or at least 3 years of auto or catastrophe experience with documented track record of success is required. Broad knowledge of claim processes including best practices in order to support the area projects, products and services. Ability to leverage learned technical skills in support of team objectives. Effective communication in working with others in complex situations; strong ability to interact with and effectively influence multiple audiences.

Required Schooling / Training

Not specified

Who is the client company

This is one of the largest publicly held personal lines property and casualty insurers in America.
If you are interested in this position, send your resume to apply@kochdavis.com