Call Center Representative


Hayward, CA

What you'll be doing

The Call Center Associate will execute a variety of functions related to all phases of call center operations and loan servicing including, to taking customer telephone calls related to loan and mortgage products, conducting referral opportunities, cross-selling additional products and services, outbound calls, follow up, research and problem solving, email and administrative functions and presenting meetings, trainings and coaching sessions. She/he will serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. The successful candidate will resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

What your background should be

1 year call center experience

Required Schooling / Training

High school diploma

Who is the client company

Offers personal banking, business banking, commercial lending, and wealth and investment management services.
If you are interested in this position, send your resume to