Business Banking Call Center Relationship Manager
- Pittsburgh, PA
What you'll be doing
- Business banking call center relationship manager is responsible for sales/service delivery of banking products and services by means of inbound and outbound customer contact and conversations. Conversations with customers can take place through various channels, such as phone, email, and internet. Customer care center is the first line of contact for customers and as such is responsible for providing exceptional customer sales and service while exemplifying company brand of ease, confidence, and achievement. Develop client relationships utilizing remote channels through consistent calling efforts on client base and prospective clients. Sell all company products and services at a service level which differentiates company in the market place, providing total quality and continuous improvement in all areas of responsibility for delivering banking products and services. As part of an active business development program, responsible for executing the LMI (low to moderate income) strategy by staying continually cognizant of LMI opportunities within the geographic area, and collaborating directly with the product group, ensuring the business is prioritizing and serving that area and community at a certain lending level.
What your background should be
- 1+ years of sales or relationship management experience with a preference in financial services. Credit certified up to 3MM, cash flow certified. Demonstrated, high-end (up to 3 MM credit/10 MM sales) credit business development skills. Previous relationship management and sales experience. Strong demonstrated consultative selling experience and ability to prepare complex client proposals. Experience interacting, presenting, and influencing management decisions.
Required Schooling / Training
- Bachelor degree in business, finance, or related field highly preferred.
Who is the client company
- This is an American financial services corporation.
- If you are interested in this position, send your resume to email@example.com