Boutique Team Leader


New York, NY

What you'll be doing

Provide guidance on following the mystery shopper scripts Nessoft training to new employees, machine training for new employees, coffee training, return management procedures, cash handling procedures, tax exempt procedures, company policies procedures (related to company products). B2B main points to communicate to guests. Set training agenda for on-boarding new employees. People management. Develop a schedule for the staff to assist in boutique daily tasks responsibilities. Communicate a clear understanding of the company's values. Assist manager in setting work schedules. Role play (mystery shopper scenarios). Provide employee recognition for team success. Stock management/Nessoft management. Submit and track orders send via UPS and/or messenger. Ensure boutique is in stock with all supplies. Submit stock transfers. Process returns. Submit and process stock transfers. Report stock deficiencies to manager. Prepare and review daily and weekly reporting on machine and capsule sales. Provide written feedback to manager about previous week's performance. Meet with manager on a weekly basis.

What your background should be

2 years of training in customer relations and sales. Perfect knowledge of the local language. Experience in team management. Good knowledge of Microsoft Office, IT phone system and of statistics. Management by priority. Good analytical skills. Attention to detail. Ability to answer to difficult customers in writing and on the phone. Strong interest in company's product and in coffee in particular. Flexibility and willingness to work with strict planning.

Required Schooling / Training

High school diploma.

Who is the client company

The company is a global pioneer and one of the market leader in high-quality portioned coffee.
If you are interested in this position, send your resume to