- Hollywood, FL
What you'll be doing
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive examples for the shift teams. Anticipates customer and store needs by constantly evaluating environments and customers for cues. Communicates information to manager so that the team can responds as necessary to create the third place environments during each shift. Assists with new partner training by positively reinforces, successful performances and gives respectful and encourages coaching as needed. Contributes to positive team environments by recognizing alarms or changes in partner morales and performances and communicates them to the store manager. Delivers legendary customer services to all customers by acting with a customer comes first attitudes and connects with the customer. Discovers and responds to customer needs. Follows companies operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partner during each shift. Maintains a clean and organized workspace so that partner can locate resources and products as needed. Provides quality beverages, whole beans and food products consistently for all customers by adhering to all recipes and presentations standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
What your background should be
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation. Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation. Engage with and understand company's customers, including discovering and responding to customer needs through clear and pleasant communication. Comply with a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink. Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients. Ability to understand and carry out oral and written instructions and request clarification when needed. Strong interpersonal skills. Ability to build relationships.
Required Schooling / Training
- Not specified
Who is the client company
- This is an American coffeehouse chain based company.
- If you are interested in this position, send your resume to firstname.lastname@example.org