Associate Account Manager


South Portland, ME

What you'll be doing

Meets with customers at least quarterly to discuss service levelsand expectations, shares process improvements, discusses operation of benefits plans, identifies gaps in service levels, determines root causes and develops solutions. Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement. Responds to customers requests for network analysis, benefit plan design changes, benefit questions and clarifications. Provides customer with network updates and analysis of impact. Collaborates with account management team to achieve growth or renewal objectives; assists in preparation and delivery of renewal packages. Leads cross sell opportunities with SAM in the course of day to day renewal objectives. Manages all plan administration activities including installation, plan set up, eligibility, billing and drafting by working proactively with support areas; signs off on ID cards. Manages open enrollment activities.

What your background should be

Minimum 1-3 years of experience in related field. Strong customer service skills and abilities to adapt to customer situations including use of soft skills, express empathy, express willingness to help and take ownership. Organizational skills; time management; able to prioritize and plan. Excellent verbal and written communication skills and attention to detail. Proficiency in Microsoft Suits Word, Excel, PowerPoint.

Required Schooling / Training

Bachelor degree.

Who is the client company

Concern about healthcare services.
If you are interested in this position, send your resume to