Assistant Store Manager
- Cambridge, MN
What you'll be doing
- Provides the interpretation, administration and direction for the company service standards, including the customer service survey, and other customer service programs. Accountable for results of customer service programs through the customer service scorecard. Leads/directs area supervisors in the standard for customer issue resolution. Resolves escalated customer complaints. Determines source of issues and takes initiative to identify and resolve them. Recommends solutions to avoid future occurrences. Ensures company merchandise presentation directives and standards are met while merchandising incoming freight and replenishing the sales floor. Leads associate team to ensure total store cleanliness and recovery standards are met. Reviews business summary for sales opportunities. Oversees and audits the ad set process to ensure company accuracy goals are achieved. Assists in reviewing replenishment schedules and execution to ensure company in-stock goals are maintained.
What your background should be
- The candidate should have experience in related field. A demonstration of professional accomplishments through results-driven behavior and team development abilities. Efficient planning and organizational skills. Ability to recognize and understand available resources and utilize them to meet and exceed the store's sales plan and expense controls. Ability to lead and develop a large team of associates. Demonstrated ability to communicate with a variety of audiences.
Required Schooling / Training
- Associate degree.
Who is the client company
- This is an American department store retail chain.
- If you are interested in this position, send your resume to email@example.com