Assistant Store Manager
- Lexington, KY
What you'll be doing
- Manage and execute the daily operations of the store in partnership with the store manager and the management team; execute e-planner to standard; plan and assign work to optimize payroll budget (SPH); customize, communicate, delegate, perform, and follow up on all tasks as the business demands. Drive sales by coaching and counseling the store team to deliver the four core service principles: put the book in the customer's hand, offer to order, offer the member program, and fast cashiering. Deliver positive financial results through the efficient execution of initiatives; use financial reports to identify additional sales, local store opportunities and tailor merchandise selection. Understand and execute integrated store operations (ISO) standards. Coach and communicate with the store team about all company products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect company customers with the right solutions or products. Select, interview, and recommend the hiring of new booksellers; oversee and monitor the new hire orientation and training process, ensuring a smooth acclimation to the store and book selling culture, in partnership with the store manager. Prepare and deliver performance reviews to booksellers; coach and counsel them on performance issues in partnership with the store manager. Establish a community relations network with the store manager to help drive institutional sales and book fairs, and work with the community relations manager to execute scheduled store events. Protect company assets by assisting in the management of internal and external shrink. Maintain a calm demeanor and manage issues professionally and according to store operating and company standards, setting a positive example. Resolve customer complaints in accordance with all operational guidelines, surfacing issues to the store manager when necessary.
What your background should be
- At least three years of retail management experience. Should have strong written and verbal communication skills. Comply at all times with the standards, policies, and code of business conduct and ethics set out in the bookseller handbook.
Required Schooling / Training
- Not specified
Who is the client company
- This is a largest retail bookseller in the United States.
- If you are interested in this position, send your resume to firstname.lastname@example.org