- Des Moines, IA
What you'll be doing
- Assist and support the manager in leading associates to meet and exceed performance targets, ensure the operational excellence of the center and create an excellent customer experience. Responsible for daily implementation of manager directives, executing lobby leadership, observing banking center team in action through the eyes of the customer. Coach teams on the proper execution of key banking center plays while role modeling the desired behaviors. In manager absence, assume operational responsibility for the banking center. Responsible for assisting the manager with resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships. Maintain the highest level of customer service in all actions and interactions. Proactively identify and manage risk in every business, product and service transaction leveraging the risk framework. Understand and live the values that support the company culture. Treat all customers equally and fairly. Adhere to policies and procedures.
What your background should be
- A minimum two years of recent experience leading, managing, motivating and developing a team, including sales associates, to meet and exceed assigned goals, within a goal based and results driven environment. Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction. Ability to effectively manage multiple responsibilities and priorities. Proven record of sound decision making, balancing risk with customer/client needs and business goals. Bilingual (fluent verbal and written) skills.
Required Schooling / Training
- Bachelor degree.
Who is the client company
- Concern about financial services.
- If you are interested in this position, send your resume to firstname.lastname@example.org