Apple Desktop Support Technician

Where

Knoxville, TN

What you'll be doing

The technician is responsible for monitoring the ticket queue for any new or incomplete tickets assigned to them and working with the team and customer to resolve all open tickets. Technician must be able to troubleshoot/resolve/document any technical issues/problems and provide excellent professional customer service to clients at all levels within the organization during the entire support process. Support will be primarily supporting hardware and software but needs to be familiar with Windows software as well. Technician is responsible for making sure the appropriate service level agreements (SLAs) are met; issues are resolved and handled properly within the approved time frames. Technician is responsible for completing all required reporting in a timely manner.

What your background should be

A minimum 3+ years experience in a technical help desk or computer support role with responsibilities in hardware installations, trouble shooting and repair. Proficient experience troubleshooting and supporting Apple/MAC systems are required: hardware, OS and software. Must be familiar with corporate network environments, network support and basic troubleshooting. Excellent customer service skills, time management skills and self-motivation skills are required. Must be able to follow defined processes and document any issues/problems clearly and meet all reporting requirements. Experience working in a large environment is a plus.

Required Schooling / Training

Not specified

Who is the client company

The company navigates clients through today ever-changing, diversified and competitive workforce.
If you are interested in this position, send your resume to apply@kochdavis.com