- Los Angeles, CA
What you'll be doing
- Handling of inbound outbound calls from customers and technicians. Scheduling of customer accounts. Assist technicians with account management. Outline pest control options and pricing to customers, upselling when possible. Assist in billing, accounting, and collections on accounts. Reporting and reports analysis on various billing, sales, and source reports. Routing of technicians and stop layouts utilizing MapPoint and GPS management. Taking payments over the phone or in person to ensure that collections kept to a minimum. Assist in vehicle and fleet management including scheduling of maintenance and repairs. Equipment and chemical inventory management. Preparing customer correspondence including regular scheduling notifications, proposals submissions contracts and collection notifications. Invoice management including initial creation, printing, updating, filing, and archiving. Responding immediately to requests from the president, vice president, and managing partner.
What your background should be
- Candidate will need to self-start and have excellent time management abilities. Strong organizational skills. Must have the ability prioritize ad hoc tasks, daily functions, and customer concerns in an effective manner. Strong ability to multi-task & attention to detail. Exceptional customer service skills. Candidates must be team players and provide support to all other staff members. Upbeat, positive, and friendly demeanor. Strong problem solving and process improvement skills. Strong communication and interpersonal skills. Willing to learn, grow and develop as the business and it's needs change. Must be computer savvy. Proficient in Microsoft suite. Google docs and calendar management. Excellent written and verbal communication skills. Ability to type 45 wpm. Sales experience is a plus.
Required Schooling / Training
- College degree desired.
Who is the client company
- If you are interested in this position, send your resume to firstname.lastname@example.org